Last updated: October 11, 2026
At SmartDerma-Touch (operated by Back Beauty), we want you to love your skincare. Because our products are applied to the skin, we follow strict hygiene rules on returns.
Opened or used products
For hygiene and safety reasons, opened or used products cannot be returned or exchanged, unless they arrived damaged, defective, or incorrect.
Unopened products
You may return unopened, unused products in their original sealed packaging within 14 days of delivery. Return shipping costs are paid by the customer, and the refund is issued once we receive and inspect the item.
Damaged, defective, or incorrect orders
If your order arrives damaged, leaking, defective, or you received the wrong item, contact us within 48 hours of delivery with your order number and a photo of the product and packaging. We will send a replacement or issue a full refund, and we cover all shipping costs.
How refunds are paid
Approved refunds are paid by the same payment method used for the order. For Cash on Delivery orders, refunds are sent by mobile wallet or bank transfer within 7 business days of approval.
How to start a return
Contact us on WhatsApp or by phone at +20 10 13665540, or by email at backbeauty002@gmail.com, with your order number. Please don't send items back before contacting us.